Shipping Policy

What countries do you ship to and what is the estimated delivery date? 

  • Shipping is available in all 50 states of the US. 
  • Receiving Time = Processing Time + Shipping Time
Processing Time
Shipping Time
1-3 Business Days
3-7 Business Days

 

Note: Delivery times in different places will be different, depending on the service level of your shipment and carrier that you choose.Please allow additional time for delivery.

When your order ships, you will receive a Shipping Notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order online by logging into the track my order page with your Order ID and Email. For order tracking of questionable please contact customer service at service@kolabletoys.com.

 

Separate Shipments:
In particular cases, your order may be split into several packages. This is mainly caused by different supply warehouse locations. In this case, you will be provided with two or more tracking numbers.

On very rare occasions, the delivery may take longer than the shipping time stated above for some reason. And your patience and understanding will be highly appreciated.

If you have any questions regarding the shipping policy please email us at service@kolabletoys.com

 

How do I track my order?

We’ll send you a shipping confirmation email when your order ships. If you do not see the email, please check your spam folder.This email contains your package tracking number and the parcel carrier handling your shipment. You’ll be able to track your package by clicking on a button in that email. You can also check the status of your order anytime by first signing in to our site then going to the Account Details section. Go to Order History, then Order Details to find information on the shipping method and the tracking number. Should you have any additional questions about your order please email us at service@kolabletoys.com

   

The tracking info says “scheduled pending”, what does this mean?

Scheduled Pending delivery could simply imply that your package is at the station and is awaiting its turn to get scanned into a vehicle and then dispatched. If it doesn’t show any movement for more than a few days, please call the carrier for the status of your shipment.

 

I made a mistake on the shipping information at checkout, how do I change that?

Whoops, it happens! We can definitely try our best to help you change the shipping information before the order shipped out. If the order has been shipped, please contact the location you mistakenly put to see if they can forward the shipment to you. Please email us at service@kolabletoys.com as soon as possible so we can help in a timely manner.

 Worldwide Shipping Service coming soon. Stay tuned.