Return and Refund Policy

RETURNS, EXCHANGES, WARRANTY POLICIES:

Any product you purchase from kolabletoys is covered by our straight-forward Returns & Warranty Policy. From the day you receive your order you are covered by our Returns Policy for 30 days!

If you received a product that ended up being defective or appear quality issues within 30 days you will be covered by our warranty, refund or free replacement service!

If you changed your mind within 7days, we'll provide a return address for you to send your products in like-new condition with all parts, accessories, tags, labels, etc. back to us. which is eligible for a refund for the cost of the products

RETURNS & WARRANTY POLICIES DETAILS:

Our Customer Service team is happy to help resolve any issues you may have been experiencing with your purchases from kolabletoys.com. The following are important notes about returning any products for refund,  or exchanges. Please carefully review all the information below before proceeding with your return.

The 30 day returns and warranty policy starts at the date of delivery.

 

 Please allow 1-3 business days for our customer service team to process your return request.

All returns are subject to inspection by our returns department before being processed. Returns that are missing the factory packaging, are not returned in new condition, opened or used consumables, may be subject to rejaction of refund.

The following will void your warranty and ability to return an item:

Attempting to disassemble, upgrade, repair, or alter the product in any way. This includes the removal of the  tip, any warning/safety labels or markings.

Due to the nature and use of gel blaster products external damage and/or wear and tear is not covered under warranty of any product.

Batteries that are not charged using a smart charger are not covered under warranty. A smart charger is required to safely charge all batteries.

Use of LiPO/LiFE/Li-Ion or any other high voltage/current batteries in guns not specifically advertised by the manufacturer as "LiPO, LiFE, or LiION-Ready".

Garments or Tactical Gear/Apparel that is soiled or missing it's original tags. Soiled garments or those with tags removed will not be accepted under any circumstance and can be returned to the buyer at the buyer's expense. We will attempt to contact you via the email address provided on the order. If we are unable to get a response, any items that cannot be returned or are refused by the customer will be treated as abandoned and will be discarded by our staff without issuing a refund.

PRE-ORDER EXCLUSIVES AND LIMITED EDITION ITEM POLICIES

Due to the nature of limited edition and pre-order exclusives, and to ensure we manufacture the correct quantity of the item, we do not process cancellations for these orders. 

However, our return, exchange, and warranty policies still apply to pre-orders and limited edition exclusives.

Due to the impact COVID-19 has had on the shipping industry, all delivery dates are estimates and are subject to change. Please understand this before placing your order.

BUYER RESPONSIBILITIES AND TERMS & CONDITIONS OF PURCHASING:

By purchasing anything from kolabletoys.com, you certify that you understand that it is your responsibility to know the local, state, and federal laws concerning the products you are purchasing.

You also verify that you have read and agree to any and all of kolabletoys's policies. The buyer/consumer who purchases from kolabletoys is responsible for informing themselves of all local and state laws.

Additionally, any person who purchases from our website is responsible for reviewing and accepting all terms and conditions set forth on kolabletoys.com.

Once your order online or phone order is completed, the customer releases kolabletoys of all liability related to acknowledgment of terms and conditions, policies, and product use liability.

The consumer is also responsible for reviewing and informing themselves of all product warranty terms and exclusions to such terms as provided.

Refunds issued are for the cost of products only and any restocking fees, return to sender fees, or other applicable fees incurred are deducted from this total. In the case where the fees exceed the value of the products no refund may be issued.